Our Flowers Guarantee, Returns & How We Handle Complaints
Fresh Flowers Guarantee for Hanwell Customers
At Flowers Hanwell, we take immense pride in being your trusted local florist, catering to households and businesses throughout Hanwell and the surrounding areas. Our mission is to deliver only the freshest, most beautiful flowers — every time. We provide a fresh flowers guarantee: each arrangement is carefully selected for quality, ensuring you receive bouquet displays that look gorgeous and enjoy lasting vibrancy.
Damaged or Unfresh Flowers on Arrival
If your flowers arrive damaged or do not meet our freshness standards, we want to put things right for you.
- Inspect your flowers upon delivery. If you notice significant wilting, damage, or other concerns affecting the display, please inform us as soon as possible.
- We may request photos of the flowers and packaging for our records. This helps us investigate the cause and avoid similar issues in the future.
Our Freshness Window
We guarantee the freshness of your flowers for a minimum of five days from the day of delivery, provided they are cared for according to our flower care guidelines (such as trimming stems and replenishing water). If you experience any issues with the longevity or condition of your flowers within this window, please notify us promptly so we can resolve the matter.
Refund and Replacement Options
Your satisfaction is always our top priority. If flowers are delivered in unsatisfactory condition, or do not meet the high-quality standards of our Hanwell floral team, you can choose either:
- A prompt replacement bouquet, arranged and delivered at no extra cost
- A full or partial refund, depending on the nature and extent of the issue
Our friendly customer care team will discuss your preferences and make arrangements to ensure you are delighted with your experience.
How to Make a Complaint
If you are unhappy with any aspect of your order, delivery, or the flowers themselves, please get in touch with us as soon as possible. Clearly explain the issue and include helpful details such as your order number, delivery address, and photos (if relevant). Our team pledges to respond swiftly, investigate thoroughly, and propose a satisfactory resolution, whether that means a refund, replacement, or another tailored solution.
Your Trustworthy Hanwell Florist
As a devoted part of the local Hanwell community, we want every customer to feel valued and confident when ordering from us. Your trust is precious, and we will always strive to exceed your expectations with our products and customer service. Thank you for choosing Flowers Hanwell — where freshness is always guaranteed.
