Hanwell Flower Delivery Terms & Conditions

Flowers Hanwell: E-Commerce Terms and Conditions

Introduction and Agreement Scope

Welcome to Flowers Hanwell. These Terms and Conditions set out the legal framework for all online flower delivery orders placed with us via our website. By using our website and placing orders, you agree to be bound by the following terms. Please read them carefully before making a purchase. These terms apply to customers residing in, or placing orders for delivery to, Hanwell and the surrounding areas.

1. Service Overview

Flowers Hanwell operates as an e-commerce business providing fresh flower delivery services throughout Hanwell and neighbouring districts. Our service enables customers to select from a range of floral arrangements, bouquets, and gifts, which we prepare and deliver to the specified recipient address in Hanwell and nearby localities. The availability of specific flowers and products may vary according to seasonal changes and stock.

2. Ordering Process

The ordering process is straightforward and designed to give customers a convenient, reliable flower delivery experience in Hanwell. Customers can place orders online by adding selected items to their shopping basket, providing delivery and recipient details, and completing the checkout process. Please review your order thoroughly before confirming. An order summary will be displayed before final payment, outlining items, quantities, prices, delivery address, and personal messages where applicable.

Once an order has been placed, a confirmation page will be shown, and a summary of your order will be sent to you via the communication methods provided during ordering. This confirmation indicates that your order has been received, but it does not guarantee acceptance of your order, as acceptance is subject to product availability and payment authorisation.

3. Acceptance of Orders

Flowers Hanwell reserves the right to accept or decline orders at our sole discretion. Order acceptance occurs when we dispatch your selected flowers for delivery. Should any item in your order be unavailable or substitutions be required (for example, due to floral seasonality), we will contact you to agree on suitable alternatives or, if necessary, issue a refund for the affected items. We reserve the right to refuse orders containing incomplete, inaccurate, or false delivery information or suspected fraudulent activity.

4. Payment

Payment is required in full for all online flower delivery orders at the time of placing an order. We accept major credit and debit cards through secure payment processing partners. By submitting payment details, you confirm that you are authorised to use the provided payment method and that sufficient funds are available to complete the transaction.

All prices shown on the Flowers Hanwell website are inclusive of any applicable Value Added Tax (VAT) unless otherwise stated. Prices are subject to change at our discretion, but any such changes will not affect confirmed orders awaiting delivery.

5. Delivery Policy

Flowers Hanwell strives to deliver every order promptly on the specified delivery date, to the address indicated by the customer at checkout. Our standard delivery services cover Hanwell and surrounding areas; we reserve the right to reject orders outside our delivery radius. Delivery times may be affected by high order volumes (for instance, during holidays or special occasions) or by unforeseen circumstances, such as adverse weather conditions. If we anticipate any delay, we will contact you as soon as possible.

It is the customer’s responsibility to ensure that the recipient address and contact information are accurate. Where the recipient is unavailable to receive the delivery, we may choose to leave the flowers with a neighbour, at a designated safe place, or return the product to our premises, with further delivery attempted at a later time. Additional delivery charges may apply for re-delivery.

6. Product Substitution and Availability

Due to the perishable and seasonal nature of flowers, some items displayed on our website may not be available at all times. Flowers Hanwell reserves the right to substitute products with similar items of equal or greater value and quality when necessary. We will always make reasonable efforts to inform you of any material substitutions. Colours, shapes, and packaging may differ from the images shown online, but the overall style, value, and design will be maintained wherever possible.

7. Cancellations and Amendments

If you wish to cancel or amend your order, please do so as soon as possible. Cancellations or changes must be requested at least 24 hours before the scheduled delivery date. Please note, due to the nature of fresh flower preparation, we may not be able to accommodate requests to cancel or change your order if notice is received less than 24 hours before dispatch or delivery.

For orders cancelled within the permitted window, a full or partial refund will be issued to your original payment method as appropriate. If products have already been prepared, dispatched, or delivered, we are unable to offer a refund, save for instances where your rights under statutory distance selling regulations apply. Flowers Hanwell reserves the right to cancel an order at any time, in which case a full refund will be issued.

8. Returns, Refunds and Quality Concerns

We take great pride in the quality and freshness of our flowers and arrangements. If for any reason you are dissatisfied with the product delivered (such as significant damage, wilting, or incorrect items), please notify us on the day of delivery or as soon as possible. Please provide your order details and a photo of the issue to help us assess the problem.

We may offer to send a replacement item or arrange a refund depending on the nature of the complaint. Due to the perishable nature of flowers, refunds or replacements cannot be considered for issues reported more than 48 hours after delivery unless required by law. Minor differences in colour or arrangement composition do not qualify for refund or replacement.

9. Customer Obligations and Conduct

By using our service and placing orders, you confirm that all details provided are accurate, current, and complete. You agree not to use the Flowers Hanwell website for unlawful, fraudulent, or malicious purposes, or to disrupt or harm the experience of other users. You accept responsibility for all activity conducted through your account and order submission.

10. Limitation of Liability

Flowers Hanwell will use reasonable care and skill in providing products and services as described in these Terms and Conditions. However, our liability, whether in contract, tort or otherwise, is limited to the price paid for the product. To the maximum extent permitted by law, we will not be liable for: (a) any loss of profits, sales, business, or revenue; (b) loss or corruption of data, information, or software; (c) loss of business opportunity, goodwill, or reputation; (d) indirect or consequential loss; or (e) delivery failures due to incorrect address information or unavailability of recipients at the specified location.

Nothing in these terms seeks to exclude or limit liability for death or personal injury resulting from our negligence, or for fraud or fraudulent misrepresentation by Flowers Hanwell.

11. Intellectual Property

All website content, including images, branding, copy, logos, and product designs, remain the intellectual property of Flowers Hanwell or our licensors. No part of this website, nor any images or content, may be reproduced, distributed, or modified without our prior written consent.

12. Events Beyond Our Control

In the event of delays or failure to deliver due to circumstances outside our reasonable control — including, but not limited to, fire, flood, pandemic, extreme weather, labour disputes, supplier failure, or transport interruptions — Flowers Hanwell will make every effort to fulfil your order as soon as possible but cannot accept liability for such delays. In such cases, we shall contact you to discuss suitable alternatives, and refunds or order amendments may be offered at our discretion.

13. Data Protection and Privacy

Flowers Hanwell is committed to protecting your privacy in accordance with applicable data protection laws. We only collect and use personal data necessary to process your order, provide services, and (where agreed) communicate with you regarding offers or updates. Your information will not be shared with third parties except where required for the fulfilment of your order (for example, arranging delivery). For further details on how we handle your data, please refer to our Privacy Policy, available on our website.

14. Governing Law and Jurisdiction

These Terms and Conditions, and all contracts for online flower delivery entered into with Flowers Hanwell, are governed and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with the provision of our products or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms & Conditions

Flowers Hanwell reserves the right to amend these Terms and Conditions at any time to reflect changes in the law, our business procedures, or for other reasons. Updated terms will be posted on our website and will take effect upon publication, applying to all new orders placed thereafter. Please check this page regularly to stay informed of any changes.

16. Customer Service Contact and Complaints

Should you have any questions regarding these Terms and Conditions, or if you encounter any issues with your online flower delivery order, please use the contact form available on our website. Our customer support team is committed to resolving queries promptly and professionally.

17. Applicability to Hanwell and Surrounding Areas

These Terms and Conditions apply to all customers placing online flower delivery orders with us to addresses in Hanwell and the immediate surrounding areas. In some cases, service availability or delivery charges may vary depending on the recipient's location within or near Hanwell. If you have any doubts about whether we cover your area, please consult the information provided during checkout or make an enquiry before placing your order.

Thank you for choosing Flowers Hanwell for your online flower delivery in Hanwell and nearby neighbourhoods. Your use of our website and services is subject to the above conditions. We look forward to serving your floral needs with care and professionalism.